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TERMS AND CONDITIONS

Here at Home Sweet Home, we believe that you, our customers deserve more than just quality products at very low prices. Our warranty and specialised care instructions on our range of furniture give you added assurance on your purchase. This is an extension of our commitment to you. 

The purchaser is responsible for reading and understanding the warranty and care conditions

Limited Warranty on Leather and Fabric Lounges

  1. In addition to the warranties implied by the Trade Practices ACT 1974 (Cth) or any other law, Home Sweet Home Sofas & Living warrants that your leather and /or Fabric lounge (Product) is supplied free of material defect (Leather /Fabric Lounges Warranty).                                                        
  2. A claim under the Leather/Fabric Lounges Warranty must be submitted to Home Sweet Home Sofas & Living , via email within 24hours of the fault occurring and within 12 months of the date of purchase, validated by providing a copy of the original sales order or tax invoice, digital photographic evidence and a brief description. The item must not be used until it has been repaired. Any further damage that occurs from use whilst an item is in need of repair will not be covered under warranty and may void further warranty claims.
  3. A claim under this Leather/Fabric Lounges Warranty in relation to recliner and sofa bed mechanisms which are of a mechanical nature (moving parts), must be submitted to Home Sweet Home within 12 months of the date of purchase and are a part only warranty.
  4. Liability for breach of this Leather / Fabric Lounges Warranty and, to the extent legally permitted, liability for breach of any warranty, condition or right that is implied under the Trade Practices ACT 1974 (Cth) or equivalent legislation which cannot be excluded, will be limited, at Home Sweet Home's option, to the replacement or repair of the Product or the supply of an equivalent product.
  5. This Leather/ Fabric Lounges Warranty is subject to the Product being cared for in accordance with the relevant care instructions.
  6. This Leather /Fabric Lounges Warranty is limited to the original purchaser at the original delivery address for a period of 12 months starting from the original invoice date and is not transferable.
  7. To the extent permitted by law Home Sweet Home is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:
    1. normal wear and tear as deemed by Home Sweet Home Sofas & Living .
    2. the natural characteristics of the product.
    3. Damage caused by any spills such as acid, solvents, dyes or other corrosive materials, ink, paint or bodily fluids.
    4. damage caused by improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, extreme heat or bright light such as lamps; and
    5. the cost of transporting the Product to and/or from the specified place of repair or replacement.
  8. You acknowledge and agree that the Product is handmade and therefore the size and weight of the Product may vary by up to 10% from the sample product or from any product specifications you have been quoted.
  9. Subject to any warranty, condition or right implied by the Trade Practices ACT 1974 (cth) or any other law which may not be excluded, restricted or modified by agreement, all implied conditions, warranties and rights are excluded.

Floor Stock Sales

Please make sure you have viewed the product from all angles as at times floor stock can have slight imperfections / marks and so is discounted appropriately. Some floor stock may have specific exemptions relating to warranty.

These items are sold “as is “.

                    “As is “ - ( the buyer is accepting the item in whatever condition it presently exists, and that the buyer is accepting the item “with all faults” whether or not immediately apparent. )

Product Care AND MAINTENANCE

Depending on the lounge you purchase (please see item description for full details), the covering will be one of the following:

We are confident in our products and as such we provide a 12-month manufacturer's warranty, unless stated otherwise. This includes foundational (seat webbing for indoor lounges) or structural defects in general. It is not extended to intentional or unintentional misuse and or products not being used for the intended purpose.

NOTE : Product purchased for commercial purpose (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit is covered for 3 months limited warranty only.

 If purchasing a sofa or lounge, please ask about purchasing an additional (leather/fabric) warranty for added piece of mind. Please read terms and conditions relating to additional warranties purchased.

  • Genuine aniline leather (all external areas)
  • Genuine aniline leather on all rest and seating areas (including top of arm rest) and have synthetic materials on the back, side and skirting areas of the lounge. These areas, will be either Vinyl or Pu (man-made) materials and should be treated the exact same as genuine leather areas.
  • Genuine Cow Hide Leather
  • Fabric

FABRIC CARE INSTRUCTIONS

  • If you are removing any protective wrapping do not use any sharp tools which could damage the upholstered covering.
  • If you move your lounge do not lift or drag it by the cushions which are sewn into the frame. The correct way to move it is by lifting the sofa, at each end, from the base. Always lift your sofa, never drag it as you may scratch or break the legs.
  • Please do not sit on the armrests and backrests. They are not designed for seating and could potentially damage the frame.
  • Do not expose any part of the lounge to direct sunlight. Prolonged exposure to direct or intense sunlight may cause fabric to fade as well as excessive drying and cracking.
  • Avoid placing the lounge near heat sources as they can fade and damage the fabric.
  • For removing any spills use a clean damp cloth immediately, to avoid staining, as water-based stains will leave a mark if allowed to soak in.
  • Never use solvents, abrasives, shoe or saddlery care products. Only ever use industry recommended fabric care products suitable for the type of fabric. These are available to purchase from Home Sweet Home and most furniture outlets.
  • Cushioning will soften over time, to reduce the impact of this, we recommend rotating loose seat and back rest cushions regularly to extend the life of the fabric and foam.
  • Dirt and body moisture can discolor fabric. We recommend a simple vacuum of your fabric sofa every week. This will also remove grit that can wear away the fabric.
  • For fabric lounges we recommend professional steam cleaning by a qualified upholstery cleaning company on an annual basis for a deep clean.
  • Loose threads must be cut and not pulled.

FABRIC SOFA BED CARE INSTRUCTIONS

  • If you are removing protective wrapping do not use any sharp tools which could damage the upholstered covering.
  • Please do not sit on the armrests and backrests.  They are not designed for seating and could potentially damage the frame.
  • Always lift your sofa, do not drag it as you may break or scratch the legs.
  • Before attempting to open your sofa bed for the first time, ensure that the straps holding the mechanisms in place are undone and removed.
  • Do not move the sofa with the bed open as this will cause damage to the sofas leg and can pull the mechanism out of alignment.
  • Do not close the sofa bed with any sheets, blankets, pillow or other bed linen inside.  When the bed is open the mechanism is not designed for the sofa to be used as a seat. Excessive weight forward of the front bar may result in damage to the mechanism.
  • Always follow the instructions when opening and closing the bed.

LEATHER CARE INSTRUCTIONS

  • If you are removing any protective wrapping do not use any sharp tools which could damage the leather.
  • Conditioning your leather before using it will help protect against stains and help keep your leather soft and supple. We recommend reapplying leather cleaner /conditioner 6-12 times per year
  • If you move your lounge do not lift or drag it by the cushions which are sewn into the frame. The correct way to move it is by lifting the sofa, at each end, from the base. Always lift your sofa, never drag it as you may break or scratch the legs.
  • Please do not sit on the armrests and backrests. They are not designed for seating and could potentially damage the frame.
  • Do not expose any part of the lounge to direct sunlight. Prolonged exposure to direct or intense sunlight may cause leather to fade as well as excessive drying and cracking.
  • Avoid placing the lounge near heat sources as they can fade and damage the leather. In extreme climates, you will need to condition the leather more often.
  • For removing any spills use a damp cloth immediately as food oils can permanently bond with the leather and water-based stains will leave a mark if allowed to soak in.
  • Never use solvents, abrasives, shoe or saddlery care products. Only ever use industry recommended leather care products suitable for the type of leather. These are available to purchase from Home Sweet Home Sofas & Living and most furniture outlets.
  • We recommend vacuuming your sofa with an upholstery attachment and wiping over the leather with a clean cloth and leather soft cleaner weekly as dirt and grime can act as an abrasive on leather.
  • Cushioning will soften over time, to reduce the impact of this, we recommend rotating loose seat and backrest cushions regularly to extend the life of the fabric and foam.
  • We recommend wiping over the leather with a leather cleaner or leather protector 6-12 times per year as dirt and grime can act as an abrasive on leather.
  • Different types of leather and finishes require different treatments. Ensure you purchase care products to suit the leather type you have chosen. These are available to purchase from Home Sweet Home sofas and living and most furniture outlets.

Warranty terms for Lounges, Recliners and other living products

  • 12 Months Limited Warranty on – Material, Fabrics, Synthetic, Leather, Foam, Electrics and Motor Parts
  • 3 Year Limited Warranty on Mechanism
  • 5 Year Limited Warranty on Frame

NOTE: Product purchased for commercial purpose (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit is covered for 3 months limited warranty from the original purchase invoice date.

Limited Warranty on Mattresses

We want you to enjoy your furniture without any problems or concerns, therefore we have provided this information that can help you care for your new furniture.

  1. In addition to the warranties implied by the Trade Practices Act 1974 (Cth) or any other law, Home Sweet Home warrants that your mattress (Product) is supplied free of material defects (Mattress Warranty).
  2. A Claim under the Mattress warranty must be submitted to Home Sweet Home Sofas & Living, via email to Customer Care within 24 hours of the fault occurring and within 12 months of the date of purchase, validated by providing a copy of the original tax invoice, digital photographic evidence and a brief description. The item must not be used until it has been repaired. Any further damage that occurs from use whilst an item is in need of repair will not be covered under warranty and may void further warranty claims.
  3. Liability for breach of this warranty and to the extent legally permitted, liability for breach of any warranty, condition or right that is implied under the Trade Practices Act 1974 (Cth) or equivalent legislation which cannot be excluded, will be limited, at Home Sweet Home's option, to the replacement or repair of the Product or the supply of an equivalent product. Any repair or replacement products adopt the original purchase date warranty timeframes and conditions.
  4. This warranty is limited to the original purchaser at the original delivery address for a period of 12 Months, starting from the original invoice date and is non-transferable.
  5. This warranty is subject to the product being cared for in accordance with the relevant care instructions. (see below)
  6. To the extent permitted by law, Home Sweet Home is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:
  7. Normal wear and tear as deemed by Home Sweet Home.
  8. Natural characteristics of the product.
  9. Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint or bodily fluids.
  10. The cost of transporting the product to and/or from the specified place of assessment for repair or replacement (generally our Outer Sydney warehouse).
  11. Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light.
  12. You acknowledge and agree that the product is handmade and therefore the size and weight may vary by up to 10% from the sample product or from any product specifications you have been quoted.
  13. Subject to any warranty, condition or right implied by the Trade Practices Act 1974 (cth) or any other law which may not be excluded, restricted or modified by agreement, all implied conditions, warranties and rights are excluded.
  14. Commercial mattress warranty is 3 months from date of original invoice. (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit

Special Note: When a mattress is returned for inspection it must be placed in a sealed plastic bag. Sealed bags can be purchased from the store, or most hardware stores.

Excluded from Mattress Warranty

Warranty will not Cover

  • A reasonable level of dipping (as a result, of body impression/contouring) on the mattress. A reasonable level can measure up to 35mm on a pillow top mattress, and up to 25mm on a non-pillow top mattress.
  • Comfort concern as a result, of product selection.
  • Damage to a product due to wilful damage, such as bending, misuse, neglect or general wear and tear.
  • Mattress damage due to an unsupportive or sagging base or frame. Our mattresses are best supported by the matching base or slat frame approved by Home Sweet Home Sofa’s & Living Pty Ltd
  • Heat issues. From our experience, it can take a period of time for your body to adjust to your new sleep environment.
  • Mattress fabric (including stains, soiling and burns)
  • Handles are designed to position the mattress on the base only and not support the full weight of the mattress.
  • New mattress smell.
  • Loose fabric covering the foam
  • Torn threads or loose stitching
  • Soiled or stained mattresses will have to be cleaned and sanitised with a certificate of sanitation provided by a licensed mattress cleaner before pickup by Home Sweet Home Sofas & Living.
  •  Overloading - In excess of 110kg per bed or per side in regards of dual usage.
  • The cost of transporting the product to the specified place of assessment for repair or replacement (generally our Outer Sydney warehouse).
  • The cost of transporting the product back to purchaser if claim is unsuccessful.
  • Mattress must be in a sealed plastic bag. Bags are available from leading hardware shops or available for sale at Home Sweet Home.Mattresses returned not in a plastic bag are not covered by warranty.

MATTRESS CARE INSTRUCTIONS

  • If you are removing any protective wrapping, do not use any sharp tools which could damage the mattress.
  • Turn your mattress regularly to spread the wear and tear equally. This will also air the mattress and reduce moisture build up
  • Rotating and turning your mattress will even out the settling of upholstery layers, increase comfort and prolong your beds life.
  • Do not bend or fold your mattress or allow children to jump on it as this can result in damage to the interior construction.
  • Ensure your bed frame is the correct size and sturdy enough to properly support the mattress.
  • Vacuuming regularly will reduce dust build up.
  • Mattresses with Pillow top should only be turned around not flipped

Warranty terms for Mattresses

  • 6 Year Limited Warranty dependent on Manufacturer and Supplier
  • 10 Year Limited Warranty dependent on Manufacturer and Supplier
  • 12 Year Limited Warranty dependent on Manufacturer and Supplier
  • 15 Year Limited Warranty dependent on Manufacturer and Supplier
  • 3-month commercial warranty dependent on Manufacturer and Supplier

Limited Warranty on Timber Furniture

We want you to enjoy your furniture without any problems or concerns, therefore we have provided this information that can help you care for your new furniture.

  1. In addition to the warranties implied by the Trade Practices Act 1974 (cth) or any other law, Home Sweet Home Sofas & Living  warrants that, your timber furniture (product) is supplied free of material defects (Timber Furniture Warranty)
  2. A claim under the Timber Furniture Warranty must be submitted to Home Sweet Home Sofas & Living via our customer service page within our web site within 24 hours of the fault occurring and within 12 months of the invoice date. The item must not be used until it has been repaired. Any further damage that occurs from use whilst an item needs repair will not be covered under warranty and may void further warranty claims
  3. Liability for breach of this warranty and to the extent legally permitted, liability for breach of any warranty, condition or right that is implied under the Trade Practices Act 1974 (Cth) or equivalent legislation which cannot be excluded, will be limited, at Home Sweet Home's option, to the replacement or repair of the Product or the supply of an equivalent product.
  4. This warranty is limited to the original purchaser at the original delivery address for a period of 12 months from date of the original invoice and is non-transferable.
  5. This warranty is subject to the product being cared for in accordance with the relevant care instructions.
  6. To the extent permitted by law, Home Sweet Home is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:
  • Normal wear and tear as deemed by Home Sweet Home.
  • Natural characteristics of the product.
  • Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint or bodily fluids.
  • The cost of transporting the product to and/or from the specified place of assessment for repair or replacement (generally our Outer Sydney warehouse).
  1. You acknowledge and agree that the product is handmade and therefore the size and weight of the item may vary by up to 10% from the sample product or from any product specifications quoted.
  2. Subject to any warranty, condition or right implied by the Trade Practices Act 1974 (cth) or any other law which may not be excluded, restricted or modified by agreement, all implied conditions, warranties and rights are excluded.
  3. Maximum load / seating area 135kg.
  4. Commercial warranty is limited to 3 months from date of original invoice. (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit.

Timber Care Instructions

  • If you are removing any protective wrapping do not use any sharp tools which could damage the timber.
  • Ensure that you have read the assembly instructions, when assembling your furniture, ensure that you lay the pieces on a soft surface such as carpet or a blanket.
  • Avoid chipping or scratching of panels and furniture pieces by always lifting the pieces, not dragging them as you assemble.
  • All items must be lifted and moved by the base without dragging.
  • Do not expose any part of the product to direct sunlight. Prolonged exposure to direct or intense sunlight may cause fading as well as drying and cracking.
  • Avoid direct sunlight as this will cause colour change. If the furniture is positioned in direct sunlight, move items such as vases around to avoid spotting and keep covered whenever possible
  • Dust once a week using a soft cloth.
  • Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove.
  • Do not sit on arm rests or on tabletops, they are not designed for seating or taking any weight, and this may damage the frame or the item in general. Do not pivot on the back legs of chairs.
  • Tablecloths, table runners and coasters help protect timber and timber veneer surfaces from scratching.
  • Polish or oil your furniture every 3 - 6 months. Ensure the surface is free from dust prior to polishing.

How to make a Warranty Claim

In the unlikely event your product has a fault, please go to our web site and visit Customer service page, then fill out the attached form. Please note all information is required before the link will go to service.

Claim must be made within 12 months of original invoice date.

Please refrain from using the piece of furniture until it has been repaired as continued use may void any claim.

Warranty Returns  

It is the customers responsibility to ensure that all goods requiring transport for warranty or service are suitably packaged for transport.

Home Sweet Home Sofas& Living transport staff cannot accept goods for transport if they are not adequately protected from damage.

If a second pick up is necessary, a transport fee will be charged.

Special Note: When a mattress/ lounge / sofa / is returned for inspection it must be placed in a sealed plastic bag. Sealed bags can be purchased from the store, or most hardware stores.

WHAT FAULTS ARE NOT COVERED?

Your cover does not cover any faults caused by physical damage, product misuse or using the product outside the manufacturer’s guidelines. Also, it does not cover products that have incurred a fault due to electrical surge and software issues. For a complete list of exclusions please read the Home Sweet Home Sofa’s & Living Warranty Book.

FAQ

Q. What are my payment options?

A. Full payment for your purchase is required before pick up or delivery of your new Home Sweet Home Sofa’s & Living  product. We accept cash, Visa, MasterCard, Eftpos, Direct Debit and offer finance solutions. Finance options: Latitude / Zip / After pay

Q. When will my order be ready for delivery or pickup?

A. When your order can be delivered depends on stock availability. Once your products arrive in our store, a friendly staff member will contact you to arrange a pickup or Delivery.  Goods must be collected within 7 days.

Q. Are there any items that can’t be delivered?

A. All items for sale at Home Sweet Home Sofa’s & Living can be home delivered.

Q. What is the cost of delivery?

A. The Cost of delivery varies depending on the size and product material  and the delivery location. To obtain an accurate delivery cost estimate, please contact your local Home Sweet Home Sofa’s & Living store.

Q. Warranty Exclusions?

A. Subject to the Australian Consumer Law, this warranty does not apply to any products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the Customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:
(a) Repairs to a product are made or attempted by a service provider other than one approved by Home Sweet Home Sofa’s & Living.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
(f) The product’s serial number, as applied by the manufacturer, has been altered or removed from the  product

(g) Product transfer to and from Inspection point

(h) Packaging/bags to seal product for transport

-Commercial warranty is limited to 3 months from date of original invoice. (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit.

Q. Should I measure the area I need to furnish before I come in?

A. For large furniture items, we recommend you measure the space where your piece will go and any doorways it needs to pass to get there. This will ensure that your new piece arrives safely at its final destination in your home

Q. What is our consumer guarantee? 

A. Home Sweet Home Sofa’s & Living goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are also entitled to have the goods repaired or replaced at the discretion of Home Sweet Home Sofa’s & Living.

Terms & Conditions of Sale

This agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law or statute at the time and place of acceptance of this order by Home Sweet Home Sofas & Living

Refund Policy

If you receive a product that you believe is not what was expected, please contact Home Sweet Home via the customer care page on our web site, within 24 hours of receipt of goods.

If we agree that the item was not advertised correctly or within the law, or there was a mistake with the advertisement we will replace the item or refund your money at our discretion. At no time will Home Sweet Home refund in cash. Refunds can only take place with direction from head office and will only be direct transfer into a bank account.

Refunds will only be given when goods are returned to Home Sweet Home Sofas & Living in original packaging and original saleable condition.

Promotions and Competitions Other Terms and Conditions not listed herein and applying to Home Sweet Home Sofas & Living promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Delivery Policy

Delivery times and dates are approximate only. Each part of the manufacturing process is carefully checked and any components not meeting our strict quality guidelines will not be dispatched, which may sometimes result in unavoidable delivery delays. Please contact our store for delivery information.

Home Sweet Home Sofas & Living  is unable to accept liability for late or cancelled deliveries other than in the terms set out in our delivery guarantee.

Please notify Home Sweet Home Sofas & Living in advance of difficult delivery access, including staircases, narrow passages or areas of awkward access that may restrict, delay or prevent delivery. A secondary delivery point can be nominated at the same address. 

All delivery charges will be the responsibility of the purchaser, including any additional costs incurred as the result of difficulties with access.

Goods not collected or able to be delivered within 7 days will incur a weekly storage charge. Unless storage and delivery times are negotiated prior to sale.

A person over the age of 18 years of age is the minimum contact at delivery

Customer Collect Policy

Pick up of your newly purchased items is available Monday to Friday 9am to 5pm and Saturday 9am to 3pm. Self-organised delivery using a third-party courier, removal company, friend or family member is considered a pickup and the same policies apply.

Upon pick up you will need to provide your invoice number or ID. You will be required to read and sign a Dispatch Invoice.

Essential Care & Maintenance

Your furniture is designed to specifications exceeding ordinary levels however the life of the furniture will depend on proper care and maintenance. Please read and follow carefully, the appropriate care and maintenance instructions for your furniture available on our warranty and care page on our website. Print outs of this information is also available in our store.

Warranty

Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result in costly repairs and could void your warranty. Soft cushion fillings and removable covers may require periodic replacement due to normal use.

Variations

Your new furniture may exhibit different characteristics to the sample of showroom furniture depending on the selected covering and the degree of use. Soft furniture will vary in appearance, characteristics such as creasing and the degree of softness.

Colour swatches and samples are to be used as an approximate guide only as leather, fabrics, PE Wicker and Timber vary in colour and texture.

Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.

We reserve the right to pattern match fabrics according to our best judgement.

Defects caused by mishandling and or misuse of the product or defects made know to customer on products sold damaged as is off the floor or sale

Carriers

Full payment is required prior to the goods passing to a contract carrier. All furniture is transported at the purchaser's own risk.

It is the responsibility of the purchaser to arrange insurance and to organize any additional protective packaging. Home Sweet Home Sofas & Living is not responsible for the goods once they have changed hands. Crating and additional protective packaging is not normally used if freight is by padded transport.

All freight and insurance charges, including charges for any additional packaging and crating are the responsibility of the purchaser.

Cancellations

Cancelation of standard orders after deposit or full payment and prior to dispatch from our warehouse are subject to a minimum cancellation charge amounting to 30% of the purchase price. Cancellation of special orders where manufacturing has commenced and/or purchases have been made on your behalf, are subject to a minimum cancellation charge amounting to 100% of the purchase price.  If you cancel your layby NO refund will be given. 

The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.

Title

The title to the goods and ownership shall remain with Home Sweet Home Sofas & Living , until such time as the purchaser has paid all amounts owing whether under this agreement or any other associated agreement. In the event of any default by the purchaser, Home Sweet Home (without prejudice to any other rights) shall be entitled to repossession of the goods and for the purpose of repossessing the goods 

Payment

Full payment of the balance of the invoice is required before pickup or delivery. Home Sweet Home accept, Visa, MasterCard, Cash, direct debit and other finance solutions. 


IMPORTANT NOTICE 
By signing the customer agrees to the following: 
-No refunds on custom made or ordered items. 
-Custom made or ordered items cannot be cancelled or returned. 
-Cancellation of custom made or ordered items will incur 100% of total price. 
-Cancellation of standard goods will incur a 30% fee. 
-No refunds or exchange of sale items. 
-Refunds will not be given for customer’s incorrect choice of product or colour or where goods are no longer required, strictly no claims recognised on all sale, off floor and or as is items. 
-No responsibility accepted on any furniture picked up from store. 
-All timber furniture is subject to settlement cracks. Due to weather conditions. Humidity etc., the product will expand naturally or move which will form splitting and cracking of the timber. 
-Check your goods before leaving. 
-Goods remain the property of Home Sweet Home Sofas and Living until payment is made in full. 
-Where applicable, quoted approximate delivery/waiting periods are provided using current information provided by manufacturers, suppliers cannot be held responsible for delay. 
-Customers are to be aware that due to the nature of timber, there may be a slight difference in grain and shade from floor stock to delivered stock. 
-Goods can only be held at the store for a maximum of 7 days, otherwise storage fee will be charged. 
-The delivery charge is for one delivery only, if for any reason no one is home to receive goods on the arranged day a second delivery fee will be charged. 
-Warranty claims will only be accepted with the original receipt of purchase. 
-Goods not accepted without proof of purchase. 
-Minimum 30% deposit on sale items or floor items. 
-Minimum 100% deposit on custom made or ordered items. 
-Full payment of your order will be required prior to delivery. 
-Failure to collect or take delivery of goods after 7 days from the date of contact by our delivery department will result in the sales order being cancelled and all monies paid being forfeited. 

CUSTOM ORDER TERMS 
-By signing the customer agrees to the following. 

-A storage fee of $120 will apply after the 7-day pickup period has expired / Item
-Payment in full is required for special or custom orders. 
-If you cancel your order no refund will be given. All monies that have been paid will be forfeited 100% cancellation fee. 
-All monies that have been paid as a deposit will be forfeited if order is cancelled. 
-Failure to collect or take delivery of goods after 7 days from the date of contact by our Delivery department, will result in the Sales Order being cancelled and all monies paid being forfeited.


LAYBY TERMS
-By signing the customer agrees to the following. 

- 6-week maximum term for off the floor layby.
-Laybys are for a maximum period of 12 weeks. 
-A minimum payment of 30% deposit of the layby total must be paid. 
-Fortnightly payments must be made or the layby agreement will be terminated which will forfeit a 100% cancellation fee of all monies paid. 
-If you cancel your layby NO refund will be given. 
-Your layby must be collected by the due date. 
-To collect the layby, you will need to provide the original receipt and photo ID. 
-Failure to collect or take delivery of goods after 7 days from the date of contact by our Delivery department will result in the Sales Order being cancelled and all monies paid being forfeited. 
-Before completing your layby payment, you will need to give 4 weeks’ notice to Home Sweet Home Sofas & Living  as goods need time to be prepared for delivery. 


DELIVERY INFORMATION, PLEASE READ AND SIGN 
By signing the customer agrees to the following: 
-Please ensure that you are present at the delivery point on the day of delivery and at the time discussed. If we are unable to complete the delivery, as a result of you not being available at the pre-arranged time to accept the goods you will be subject to an additional delivery fee. 
-If you wish to change your delivery date/or pickup date, you must notify us at least 48 hours prior to the scheduled delivery or you will incur a $50 storage fee. 
-Home Sweet Home Sofas & Living delivery service is door to door. In most cases our delivery drivers will be happy to move the goods past your door into their intended location, but we do not accept responsibility for any damage that may be caused to the goods delivered, or the customers property, in the event of an accident. 
-It is up to our delivery driver’s discretion if they will move goods past your front door, taking into consideration that this can be done in a safe and diligent manner. 
-It is your responsibility, prior to delivery, to ensure that the goods being delivered will physically fit through doorways and walkways, into their intended location. 
-Please inspect the goods prior to signing acceptance of delivery. Once the goods are signed for we assume that you are satisfied with the goods and Home Sweet Home Sofas & Living will not be responsible for future damage claims. 
-Failure to take delivery of goods after 7 days from the date of purchase will result in the sales order being cancelled and all monies paid being forfeited and /or an incurred storage charge of $120 / week.


CUSTOMER PICKUPS 
-By signing the customer agrees to the following: 
-By signing this, you agree that it has been your decision to transport the goods you have purchased at Home Sweet Home Sofas & Living to your intended destination. 
-You agree that the loading and securing of the goods into your vehicle/trailer is your responsibility and that Home Sweet Home Sofas & Living accepts no liability for goods damaged either by the means of transport chosen by you or by the way in which they are secured to your vehicle. 
-You acknowledge that you have been given the opportunity to inspect the goods and are happy with the condition they are in prior to leaving the warehouse. If the goods are packed in a manufacturers box it is your responsibility to open the box and check the goods prior to leaving Home Sweet Home Sofas & Living premises. 
-Home Sweet Home Sofas & Living accepts no responsibility for any damage caused to the goods once they have left our warehouse. 
-Failure to collect the goods after the 7 days from the date of contact by our Delivery department will result in the sales Order being forfeited/or an incurred storage charge of $120 / week per item.
-Any change to agreed pickup will incur a storage fee.
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WARRANTY 
LOUNGES, RECLINERS, CHAIRS AND OTHER LIVING PRODUCTS. 
Warranty for material/fabric/synthetic/leather/ stitching; 
-12 months limited warranty on material/fabric/synthetic/leather/stitching 
-12 months limited warranty on electrics/motors parts 
-3 year limited warranty on mechanism  
-5 year limited warranty on frame

-Commercial warranty overrides all warranty time frames and is limited to 3 months from date of original invoice. (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit.


The following is not covered under warranty, pulling of material/fabric/synthetic/leather, pilling, stretching, sagging of material/fabric/synthetic/leather, sagging of foam, stitching and normal wear and tear. 
It is recommended to use Guardsman protection products. 


TIMBER PRODUCTS 
- 12 months limited warranty on timber products. Variations in the timber are to be expected. Nail holes, timber knots, timber knots bleeding, patches and colour variations are a common and are not considered a fault. It is recommended to use Guardsman protection products. 

-Commercial warranty is limited to 3 months from date of original invoice. (commercial being) carriage of property for any fare/fee/rate/charge other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit.