Terms and Conditions

At Home Sweet Home, we are committed to providing you with not only high-quality products at competitive prices but also comprehensive warranty and care instructions for our range of furniture.

This commitment reflects our dedication to ensuring your satisfaction with your purchase.

Changes to Terms and Conditions

Home Sweet Home reserves the right to update or change these Terms & Conditions at any time. It is the purchaser's responsibility to read and understand the warranty and care conditions.

Limited Warranty on Leather and Fabric Lounges

In addition to warranties implied by the Australian Consumer Law and other relevant legislation, Home Sweet Home (hereinafter referred to as "Home Sweet Home") provides the following warranty for your leather and/or fabric lounge (the "Product"):

  1. Warranty Coverage:

    • The Product is warranted to be free from material defects.
    • Claims under this warranty must be submitted via email to Home Sweet Home within 24 hours of discovering the fault and must be within 12 months from the date of receiving the product. Claims must be supported with a copy of the original sales order or tax invoice, digital photographic evidence, and a brief description of the issue."
    • The faulty section of the product must not be used until it has been repaired. Continued use while the product requires repair may void further warranty claims. 

  2. Mechanisms Warranty:

    • Claims related to mechanical components of recliner and sofa bed mechanisms must be submitted within 12 months of the purchase date. This is a parts-only warranty.

  3. Liability Limitation:

    • Liability under this warranty, and to the extent legally permitted, liability for any breach of warranty implied by Australian Consumer Law, is limited to the repair or replacement of the Product or provision of an equivalent product, at Home Sweet Home's discretion.

  4. Care Instructions:

    • This warranty is subject to the Product being maintained according to the relevant care instructions.

  5. Warranty Duration and Transferability:

    • The warranty is valid for 12 months from the original invoice date and is not transferable.

  6. Exclusions:

    • Home Sweet Home is not liable for:
      • Normal wear and tear.
      • Natural characteristics of the product.
      • Damage caused by spills (acid, solvents, dyes, ink, paint, bodily fluids).
      • Damage from improper cleaning, negligence, chemical treatment, sun exposure, extreme heat, or bright light.
      • Costs of transporting the Product to and/or from repair or replacement.

  7. Product Specifications:

    • You acknowledge that the Product is handmade and may vary in size and weight by up to 10% from sample products or quoted specifications.

  8. Exclusion of Implied Conditions:

    • Subject to Australian Consumer Law, all other implied conditions, warranties, and rights are excluded.

    Floor Stock Sales

    • Floor stock items are sold “as is.” This means that the buyer accepts the item in its current condition, including any faults that may be immediately apparent or otherwise.
    • Please inspect the product from all angles before purchase, as floor stock may have slight imperfections or marks. These items are discounted accordingly.
    • Some floor stock may have specific warranty exemptions. Please inquire about any applicable warranty limitations before purchase.

    Product Care and Maintenance

    Manufacturer’s Warranty

    • We offer a 12-month manufacturer's warranty on our products unless otherwise stated. This warranty covers foundational or structural defects but does not extend to misuse or products used for purposes other than intended.
    • For commercial use (i.e., use in connection with a business or for profit), a limited 3-month warranty applies.
    • For added peace of mind, inquire about purchasing an additional warranty for leather or fabric products.

    Care Instructions by Material

    Genuine Aniline Leather (All External Areas)

    • Genuine aniline leather covers all rest and seating areas (including the top of the armrests) with synthetic materials on the back, sides, and skirting areas. These synthetic materials should be treated the same as genuine leather areas.

    Genuine Cow Hide Leather

    • Follow similar care instructions as for genuine aniline leather.

    Fabric

    • Handling: Remove protective wrapping carefully, avoiding sharp tools that may damage the fabric.
    • Moving: Lift the sofa from the base, not by the cushions. Never drag the sofa to avoid scratching or breaking the legs.
    • Seating: Do not sit on armrests or backrests to prevent potential damage.
    • Exposure: Avoid direct sunlight and heat sources to prevent fading and damage.
    • Spills: Use a clean damp cloth immediately to address spills. Do not let stains set in.
    • Cleaning Products: Use only industry-recommended fabric care products, available from Home Sweet Home and most furniture outlets.
    • Maintenance: Rotate loose seat and backrest cushions regularly to extend the life of the fabric and foam. Vacuum weekly and consider annual professional steam cleaning.

    Fabric Sofa Bed

    • Handling: Remove protective wrapping carefully and avoid using sharp tools.
    • Moving: Lift, do not drag, to prevent damage.
    • Mechanism: Ensure straps are removed before first use. Do not move the sofa bed with the bed open. Avoid closing the bed with bed linens inside to prevent damage.
    • Usage: Follow instructions carefully to avoid damaging the mechanism.

    Leather

    • Handling: Remove protective wrapping carefully, avoiding sharp tools.
    • Conditioning: Condition leather before use to protect against stains and keep it supple. Reapply cleaner/conditioner 6-12 times per year.
    • Moving: Lift, do not drag, to prevent damage.
    • Exposure: Avoid direct sunlight and heat sources. Condition leather more frequently in extreme climates.
    • Spills: Use a damp cloth immediately. Avoid solvents and abrasive products.
    • Cleaning: Vacuum with an upholstery attachment and wipe with a clean cloth and leather cleaner weekly. Use recommended leather care products.
    • Maintenance: Rotate cushions regularly and use recommended leather protectors 6-12 times per year. Ensure care products are suitable for your leather type.

    Additional Notes

    • Loose Threads: Cut, do not pull, to avoid damage.
    • Care Products: Purchase care products suited to the specific material and type of your product from Home Sweet Home or other trusted furniture outlets.

      Warranty Terms

      Lounges, Recliners, and Other Living Products

      1. Motor Parts: 12 Months Limited Warranty

        • Covers defects in motor parts used in recliners and other products.

      2. Mechanisms: 3 Years Limited Warranty

        • Covers mechanisms that enable recliner movement. Excludes springs.

      3. Frame: 5 Years Limited Warranty

        • Covers defects in the frame of lounges, recliners, and similar products.

      4. Commercial Use:

        • For products used commercially (i.e., in connection with a business or for profit), a 3-month limited warranty applies from the original purchase invoice date.

      Limited Warranty on Mattresses

      1. General Warranty:

        • Home Sweet Home warrants that your mattress (the “Product”) is free from material defects.
        • Claims must be submitted via email to Customer Care within 24 hours of discovering the fault from receiving delivery.
        • Manufactures Warranty is standard 12 months from the date of purchase or goods received. Claims require a copy of the original tax invoice, digital photographic evidence, and a brief description. The item must not be used until it has been repaired. Further damage from use while awaiting repair may void the warranty.

      2. Liability Limitation:

        • Liability for breach of this warranty, and to the extent legally permitted, liability for any warranty implied by the Trade Practices Act 1974 (Cth) or equivalent legislation, will be limited to repair, replacement, or supply of an equivalent product. Warranty terms and conditions of repaired or replaced products will adopt the original purchase date warranty timeframe.

      3. Warranty Duration and Transferability:

        • This warranty is limited to the original purchaser at the original delivery address for 12 months from the original invoice date and is non-transferable.
        • Warranty is only valid for goods delivered to the original invoiced address. Relocating the goods to another address will void the warranty for the purchased products.

      4. Care Instructions:

        • The warranty is subject to adherence to the relevant care instructions provided.

      5. Exclusions:

        • Home Sweet Home is not liable for:
          • Normal wear and tear.
          • Natural characteristics of the product.
          • Damage from spills (acid, solvents, dyes, etc.), improper cleaning, negligence, chemical treatments, sun exposure, extreme heat, or bright light.
          • Transport costs to and from the specified repair or replacement location (typically our outer Sydney warehouse).
          • Product variations in size and weight, with up to 10% variation from samples or specifications.
        • Commercial mattress warranty is 3 months from the original invoice date.

      6. Special Note:

        • Mattresses returned for inspection must be placed in a sealed plastic bag. Bags are available for purchase from Home Sweet Home or most hardware stores.

      Excluded from Mattress Warranty:

      • Reasonable body impression or contouring (up to 35mm for pillow-top, up to 30mm for non-pillow-top).
      • Damage caused by animals.
      • Comfort concerns due to product selection.
      • Damage from misuse, neglect, or general wear and tear.
      • Damage due to an unsupportive or sagging base/frame. Our mattresses are best supported by matching bases or slat frames approved by Home Sweet Home.
      • Initial adjustment period for new mattresses.
      • Fabric issues (stains, soiling, burns).
      • Handles designed for positioning only, not for supporting full weight.
      • New mattress smell.
      • Loose fabric covering foam, torn threads, or loose stitching.
      • Natural product variations (e.g., stone, marble, timber) are not considered faults.
      • Soiled or stained mattresses must be cleaned and sanitized with a certificate of sanitation from a licensed cleaner before pickup.
      • Overloading: More than 110kg per bed or side in dual usage scenarios.
      • Costs of transporting the product to and from assessment or for unsuccessful claims.
      • Mattresses not returned in a sealed plastic bag are not covered by warranty.

        Mattress Care Instructions

        1. Removing Protective Wrapping:

          • Do not use sharp tools that could damage the mattress.

        2. Regular Maintenance:

          • Turn the mattress regularly to distribute wear and reduce moisture buildup.
          • Rotate and turn to even out upholstery settling and prolong mattress life.

        3. Usage:

          • Avoid bending or folding the mattress and prevent children from jumping on it to avoid damage.
          • Ensure the bed frame is correctly sized and sturdy to support the mattress.

        4. Cleaning:

          • Vacuum regularly to reduce dust build-up.
          • Mattresses with pillow tops should only be turned around, not flipped.

        Mattress Warranty Terms

        • 6, 10, 12, and 15-Year Limited Warranties: Vary depending on manufacturer and supplier.
        • 3-Month Commercial Warranty: For commercial use, as defined by the manufacturer and supplier.

        Timber Furniture Warranty Terms

        1. General Warranty:

          • Warranty covers material defects, with claims submitted within 24 hours of delivery or 12 months for manufacturing issues requiring that the item not be used until it has been repaired.
          • Warranty limited to repair, replacement, or supply of an equivalent product.
          • Non-transferable and valid for 12 months from the original invoice date.

        3. Exclusions:

          • Normal wear and tear, natural product characteristics, damage from spills or misuse, transport costs, and product size variations.
          • Maximum load/seating area is 135kg.

        4. Commercial Warranty:

          • Limited to 3 months from the original invoice date.

        Timber Care Instructions

        1. Handling:

          • Avoid sharp tools when removing the protective wrapping.
          • Assemble furniture on a soft surface and lift, do not drag, to avoid damage.

        2. Sunlight and Cleaning:

          • Avoid direct sunlight and dust weekly with a soft cloth.
          • Protect surfaces from hot or wet items and use tablecloths or coasters.
          • Polish or oil every 3-6 months.

        Metal Care Instructions

        1. Cleaning:
          • Avoid abrasive cloths and scrubbers.
          • Use warm water and mild dishwashing liquid, rinse, and dry with a soft cotton cloth.
          • Guardsman Cloth is recommended for protection.

        Warranty Claims and Returns

        1. Making a Claim:

          • Submit claims via the Customer Service page on the website within 12 months of the original invoice date. Do not use the item until repaired.

        2. Returns:

          • Ensure goods are well-packaged for transport. Special Note: Mattresses, lounges, and sofas must be returned in a sealed plastic bag.

        3. Exclusions:

          • Faults caused by physical damage, misuse, or use outside manufacturer guidelines. Does not cover electrical surges, software issues, or items not sealed for transport.

        FAQs

        1. Payment Options:

          • Cash, Visa, MasterCard, Eftpos, Direct Debit, and finance options (Latitude, Zip, Afterpay, PayPal).

        2. Order Readiness:

          • Delivery timing depends on stock availability. Contact will be made once the products arrive.

        3. Delivery Costs:

          • Vary based on size, material, and location. Contact your local store for estimates.

        4. Warranty Exclusions:

          • Includes seconds, floor stock, repaired products, and items with pre-purchase defects. Specific exclusions are listed under warranty terms.

        5. Measuring for Furniture:

          • Measure the space and doorways to ensure fit.

        6. Consumer Guarantee:

          • Goods come with guarantees under Australian Consumer Law, including repair or replacement at Home Sweet Home’s discretion.

        Refund Policy

        • Eligibility: Refunds are granted only if the item was incorrectly advertised or there was an error in the advertisement.
        • Method: Refunds are processed via bank transfer only, no cash refunds.
        • Condition: Items must be returned in original packaging and saleable condition.

        Promotions and Competitions

        • Integration: Other terms related to promotions and competitions are included if not conflicting with the main terms. Conflicting terms will be overridden by the specific terms of the promotion or competition.

        Delivery Policy

        • Times and Dates: Approximate only; delays may occur due to quality checks.
        • Inspection: Goods may be unpacked for inspection before delivery but will be repackaged by Home Sweet Home.
        • Address: Delivery to residential or business addresses only; no P.O. Boxes.
        • Access: Notify of difficult access in advance; additional delivery charges may apply.
        • Storage Fees: $220 per week if goods are not collected within 14 days of full payment.
        • Contact: Delivery requires a contact person over 18 years of age.

        Customer Collect Policy

        • Pickup Hours: Monday to Friday, 9am to 5pm, and Saturday, 9am to 3pm.
        • Self-Organised Pickup: The same policies as for store pickup apply.
        • Requirements: Provide invoice number or ID and sign Dispatch Invoice.

        Essential Care & Maintenance

        • Responsibility: Proper care and maintenance are crucial for warranty validity. Refer to care instructions on the website or in-store.

        Warranty

        • Conditions: Inappropriate cleaning, excessive loading, poor care, or the incorrect use of chemicals may void the warranty.
        • Soft Cushions:

          1. Rotate Regularly: Every couple of weeks, rotate your cushions. If they’re on a sofa or chair, swap the cushions around to ensure even wear. This prevents any one cushion from getting more use than the others.

          2. Fluff Daily: Give your cushions a quick fluff daily or whenever you notice they’re losing their shape. Simply pat and squeeze them to redistribute the filling.

          3. Shake and Beat: For deeper cleaning, take the cushions outside and give them a good shake. You can also lightly beat them with a soft brush or your hands to help redistribute the filling.

          4. Use a Vacuum: Occasionally, vacuum your cushions with an upholstery attachment to remove dust and debris, which can also help them maintain their shape.

          5. Sunlight: If possible, let your cushions sit in the sun for a short period. Sunlight can help freshen them up and kill bacteria, but avoid prolonged exposure to prevent fading.

          6. Protect Covers: If your cushions have removable covers, consider washing them according to the manufacturer’s instructions to keep them looking new.

          Regular maintenance can significantly extend the life of your cushions and keep them looking their best!

        Variations

        • Characteristics: Furniture may differ from showroom samples in appearance and texture. Color swatches are approximate. Genuine leather may have natural markings.

        Carriers

        • Risk: Furniture is transported at the purchaser’s risk.
        • Insurance: The purchaser must arrange insurance and additional packaging if needed.

        Cancellations

        • Standard Orders: 30% cancellation fee before dispatch.
        • Special Orders: 100% cancellation fee if manufacturing has started or purchases have been made on behalf.

        Store Credits

        • Validity: 12 months from issue; non-transferable and cannot be exchanged for cash or used online.

        Title

        • Ownership: Remains with Home Sweet Home until full payment is made. Home Sweet Home may repossess goods in case of default.

        Payment

        • Requirement: Full payment before pickup or delivery.
        • Methods: Visa, MasterCard, Cash, Direct Debit, and finance solutions are accepted.

        Important Notice

        General Terms

        • Custom-Made/Ordered Items: No refunds or cancellations. A 100% cancellation fee applies.
        • Standard Goods: A 30% cancellation fee applies.
        • Sale Items: No refunds or exchanges.
        • Incorrect Choices: No refunds for incorrect choices or items no longer needed.
        • Store Pickup: No responsibility is accepted for items picked up from the store.
        • Timber Furniture: Subject to natural settlement cracks and splitting.
        • Metal Furniture: Rust due to moisture is not covered under warranty. Salt air can expedite rusting.

        Inspection and Claims

        • Inspection: Check goods before leaving; contact within 24 hours if not as expected.
        • Property: Goods remain property of Home Sweet Home until fully paid.
        • Delivery Delays: Home Sweet Home is not liable for delays beyond their control.
        • Timber Variations: Slight differences in grain and shade may occur.

        Storage and Delivery

        • Storage Fee: $220 per week after 7 days of pickup delay.
        • Delivery Charges: Includes one delivery; additional fees for missed appointments or rescheduled deliveries.
        • Inspection at Delivery: Inspect goods before signing acceptance; Home Sweet Home is not responsible for future damage claims.

        Custom Order Terms

        • Payment: Full payment required; 100% cancellation fee if cancelled.
        • Storage Fee: $220 after 7-day pickup period.
        • Order Forfeiture: If not collected within 7 days, the order will be cancelled, and monies forfeited.

        Laybys

        • Not Available: Layby services are not offered; full payment is required at purchase.

        Customer Pickup

        • Responsibility: Loading and securing goods are the customer’s responsibility; Home Sweet Home is not liable for damage during transport.
        • Inspection: Check goods before leaving; any issues should be reported immediately.

        Warranty

        • Living Products: 12 months on electrics/motors, 3 years on mechanisms, 5 years on frames. The commercial warranty is 3 months.
        • Timber Products: 12 months; natural variations are not considered faults.
        • Exclusions: Normal wear and tear, material stretching, sagging, and stitching issues are not covered. Guardsman protection products are recommended.

        Sales & Promotions

        • Mid-Year Sale: Minimum 30% off RRP on select items. Excludes homewares, mattresses, clearance, reduced-price items, floor stock, and certain services. Delivery promotion is limited to select locations.

         

        Spin the Wheel Promotion Terms and Conditions
        1. Eligibility
        • This promotion is open to customers who reside within the delivery radius of Home Sweet Home Sofas and Living.
        • Only customers located in eligible areas can participate in the promotion.
        2. Participation
        • Each customer is allowed one transaction during the promotional period that is discounted by the Spin the Wheel Promotion.
        • The promotional offer cannot be combined with any other promotions.
        • Customers may participate in the promotion via the online website, instore a screenshot will need to be provided or spin the wheel in the presence and visual confirmation of a staff member .
        3. Prizes and Redemption
        • Discounts awarded through the promotion include 5% off, 10% off, and free delivery.
        • Free delivery applies only to metro areas where Home Sweet Home Sofas and Living Operates. For customers outside of metro areas, a $100 discount on regional delivery will be provided within the delivery radius of Home Sweet Home Sofas And Living.
        • Prizes are non-transferable and cannot be exchanged for cash or other benefits.
        4. Exclusions
        • Discounts cannot be applied to gift cards, homewares and marble items.
        • Any other exclusions as specified by Home Sweet Home Sofas and Living will apply.
        5. Limitation of Liability and Technical Issues
        • Home Sweet Home Sofas and Living reserves the right to cancel, modify, or terminate the promotion at any time without notice.
        • In the event of a technical issue or glitch with the "Spin the Wheel" application, affected customers will be entitled to another spin once the app is fully functional.
        • Home Sweet Home Sofas and Living shall not be held responsible for any malfunction or disruption beyond its reasonable control.