TERMS AND CONDITIONS

GENERAL TERMS

  •  No refunds on custom made or ordered items.
  • Custom made or ordered items cannot be cancelled or returned.
  • Cancellation of custom made or ordered items will incur 100% of total price.
  • Cancellation of standard goods will incur a 30% fee.
  • No refunds or exchange of sale items.
  • Refunds will not be given for customers incorrect choice of product or colour or where goods are no longer required, strictly no claims recognised on all sale, off floor and or as is items.
  • No responsibility accepted on any furniture picked up from store.
  • All timber furniture is subject to settlement cracks. Due to weather conditions. Humidity etc, the product will expand naturally or move which will form splitting and cracking of the timber.
  • Check your goods before leaving.
  • Goods remain the property of Home Sweet Home Sofas and Living P/L until payment is made in full.
  • Where applicable, quoted approximate delivery/waiting periods are provided using current information provided by manufacturers, suppliers cannot be held responsible for delay.
  • Customers are to be aware that due to the nature of timber, there may be a slight difference in grain and shade from floor stock to delivered stock.
  • Goods can only be held at the store for a maximum of 7 days, otherwise storage fee will be charged.
  • The delivery charge is for one delivery only, if for any reason no one is home to receive goods on the arranged day a second delivery fee will be charged.
  • Warranty claims will only be accepted with the original receipt of purchase.
  • Goods not accepted without proof of purchase.
  • Minimum 30% deposit on sale items or floor items.
  • Minimum 100% deposit on custom made or ordered items.
  • Full payment of your order will be required prior to delivery.
  • Failure to collect or take delivery of goods after 21 days from the date of contact by our delivery department will result in the sales order being cancelled and all monies paid being forfeited.
 

CUSTOM ORDER TERMS

By signing the customer agrees to the following;

  • Payment in full is required for special or custom orders.
  • If you cancel your order no refund will be given. All monies that have been paid will be forfeited 100% cancellation fee.
  • All monies that have been paid as a deposit will be forfeited if order is cancelled.
  • Failure to collect or take delivery of goods after 21 days from the date of contact by our Delivery department, will result in the Sales Order being cancelled and all monies paid being forfeited.
 

LAYBY TERMS

By signing the customer agrees to the following;

  • Laybys are for a maximum period of 12 weeks.
  • A minimum payment of 30% deposit of the layby total must be paid.
  • Fortnightly payments must be made or the layby agreement will be terminated which will forfeit a 100% cancellation fee of all monies paid.
  • If you cancel your layby NO refund will be given.
  • Your layby must be collected by the due date.
  • To collect the layby you will need to provide the original receipt or photo ID.
  • Failure to collect or take delivery of goods after 21 days from the date of contact by our Delivery department will result in the Sales Order being cancelled and all monies paid being forfeited.
  • Before completing your layby payment you will need to give 4 weeks notice to Home Sweet Home Sofas & Living P/L as goods need time to be prepared for delivery.
 

DELIVERY INFORMATION

By signing the customer agrees to the following;

  • Please ensure that you are present at the delivery point on the day of delivery and at the time discussed. If we are unable to complete the delivery as a result of you not being available at the pre-arranged time to accept the goods you will be subject to an additional delivery fee.
  • If you wish to change your delivery date/or pickup date, you must notify us at least 48 hours prior to the scheduled delivery or you will incur a $50 storage fee.
  • Home Sweet Home Sofas & Living P/L delivery service is door to door. In most cases our delivery drivers will be happy to move the goods past your door into their intended location, but we do not accept responsibility for any damage that may be caused to the goods delivered, or the customers property, in the event of an accident.
  • It is at the discretion of our delivery drivers, if they will move goods past your front door after taking into consideration that this can be done in a safe manner.
  • It is up to our delivery drivers discretion if they will move goods past your front door, taking into consideration that this can be done in a safe and diligent manner.
  • It is your responsibility, prior to delivery, to ensure that the goods being delivered will physically fit through doorways and walkways, into their intended location.
  • Please inspect the goods prior to signing acceptance of delivery. Once the goods are signed for we assume that you are satisfied with the goods and Home Sweet Home Sofas & Living P/L will not be responsible for future damage claims.
  • Failure to take delivery of goods after 21 days from the date of contact by our Delivery department will result in the sales order being cancelled and all monies paid being forfeited.
 

CUSTOMER PICKUPS

By signing the customer agrees to the following;

  • By signing this, you agree that it has been your decision to transport the goods you have purchased at Home Sweet Home Sofas & Living P/L to your intended destination.
  • You agree that the loading and securing of the goods into your vehicle/trailer is your responsibility and that Home Sweet Home Sofas & Living P/L accepts no liability for goods damaged either by the means of transport chosen by you or by the way in which they are secured to your vehicle.
  • You acknowledge that you have been given the opportunity to inspect the goods and are happy with the condition they are in prior to leaving the warehouse. If the goods are packed in a manufacturers box it is your responsibility to open the box and check the goods prior to leaving Home Sweet Home Sofas & Living P/Ls premises.
  • Home Sweet Home Sofas & Living P/L accepts no responsibility for any damage caused to the goods once they have left our warehouse.
  • Failure to collect the goods after the 21 days from the date of contact by our Delivery department will result in the sales Order being forfeited.
  • Any change to agreed pickup will incur a $50 storage fee.