Delivery Information

CLICK & COLLECT

One of the advantages of buying furniture from Home Sweet Home is that almost all our products are fully assembled.

  • To ensure that your product is ready for you when you want to pick it up, the store that processed your order will contact you to book in a date and time.
  • Please let us know if you are unable to collect your purchase at the appointed time so we can arrange an alternative date.
  • Please bring your proof of purchase to our warehouse.
  • Before signing our paperwork and loading your new furniture into your vehicle, you or your agent are required to fully inspect it to confirm it is in good condition. 
  • Although our warehouse staff are happy to assist, you are responsible for loading the product/s into your vehicle and securing them safely. 
  • Please note that Home Sweet Home will not be held responsible for any damage that occurs during transit.

DELIVERY

DELIVERY FEE

  • To ensure that you receive the best possible price for your delivery, we shop around.
  • Once we receive your order, one of our friendly staff will be in touch with you, either by phone or email, to advise you of the delivery fee.
  • The delivery fee is calculated according to the number of products to be delivered, as well as their size, weight and distance from your nearest store.
  • Once you have agreed to the delivery fee, either one of our staff or the delivery contractor will be in touch to discuss a suitable delivery date with you.
  • Note that this service does not include taking furniture upstairs, additional assembly or rubbish removal.

OUT OF AREA FURNITURE DELIVERY

  • The majority of our furniture deliveries are handled by local contractors.
  • While they deliver furniture to most locations in NSW, there are some locations where delivery is not available.
  • If you live interstate or outside of our local delivery areas, you will need to organise your own courier.  
  • We recommend that you purchase freight insurance with your chosen courier.

DELIVERY TIMES

  • Delivery times will vary by stock availability and by location.
  • If a product is available to order, or available in store only, the sales staff at your nearest store can give you an estimated time of arrival into the warehouse.

MISSED DELIVERIES/STORAGE FEES

  • If you miss your furniture delivery (i.e. you are not home to receive it), you will be charged a second delivery fee.

For more information, please see our terms and conditions.

Please note:  All prices are recommended retail inclusive of GST in AUD.  Prices, weights and measurements are subject to change without notice.  All weights and measurements are approximate.